Service Terms & Conditions

Last updated: August 2026

These Service Terms and Conditions ("T&Cs") govern the professional services provided by The Makeover Group (trading as "TMG Books"), P.IVA 07406690482, with registered office at Via di Belvedere 17, 50125 Firenze, Italy. They form an integral part of each signed Service Agreement between TMG Books and its clients, and are incorporated into every such Agreement by reference.

For questions about these terms, contact us at: [email protected].

1. Definitions and interpretation

In these T&Cs and in any Service Agreement incorporating them, unless the context requires otherwise:

"Agreement" means the Service Agreement between TMG and the Client, including these T&Cs, together with the Proposal and any schedules, annexes or amendments agreed in writing by both Parties.
"Business Day" means any day other than a Saturday, Sunday or public holiday in Italy.
"Client Data" means all data, documents, records, information and materials provided by or on behalf of the Client to TMG for the purpose of the Services, including personal data and financial data.
"Confidential Information" means any information disclosed by one Party to the other (whether orally, in writing, electronically or by any other means) that is designated as confidential, or that a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure. It includes, without limitation, financial data, tax records, business plans, pricing, client lists, know-how, and the terms of any Agreement.
"Deliverables" means the reports, filings, returns, calculations, documents and other outputs produced by TMG in the course of providing the Services, as described in the Proposal.
"Fees" means the fees payable by the Client for the Services, as set out in the Agreement and the Proposal.
"GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation), as supplemented by the Italian Legislative Decree No. 196/2003 (Codice in materia di protezione dei dati personali), as amended by Legislative Decree No. 101/2018, and any subsequent amendments or replacements.
"Intellectual Property Rights" or "IP Rights" means patents, trademarks, service marks, trade names, domain names, copyrights, database rights, design rights, know-how, trade secrets and all other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for the same, anywhere in the world.
"IVA" means Imposta sul Valore Aggiunto (Italian Value Added Tax), currently at the standard rate of 22%.
"Minimum Term" has the meaning given in clause 7.1.
"Personal Data" has the meaning given to it in Article 4(1) of the GDPR.
"Proposal" means the proposal or quotation issued by TMG and accepted by the Client, which sets out the specific Services, scope, Fees and other engagement details.
"SdI" means the Sistema di Interscambio, the Italian electronic invoicing exchange system operated by the Agenzia delle Entrate.
"Services" means the accounting, tax, payroll, bookkeeping, financial-control, advisory and/or other professional services described in the Proposal and in the Agreement.
"Sub-processor" has the meaning given in clause 6.5.

2. Services and deliverables

2.1. TMG will provide the Services described in the Proposal with reasonable professional skill and care, in accordance with applicable Italian law and professional standards.

2.2. The scope of the Services is limited to what is expressly described in the Proposal. Any additional services requested by the Client will be subject to a separate written agreement or an amendment to the Agreement, and may be subject to additional Fees.

2.3. The provision of the Services is subject to the Client's timely cooperation and compliance with its obligations under clause 4 below. TMG shall not be liable for any delay or deficiency in the Services to the extent caused by the Client's failure to comply with those obligations.

2.4. TMG may engage suitably qualified sub-contractors or affiliated professionals to perform parts of the Services, provided that TMG remains responsible for their performance under the Agreement.

2.5. Any estimated timelines for Deliverables set out in the Proposal are provided in good faith but are not binding unless expressly stated to be guaranteed. TMG will use reasonable efforts to meet estimated timelines and will notify the Client promptly of any material delay.

3. Fees and payment

3.1. Fees. The Client shall pay the Fees set out in the Agreement and the Proposal. All Fees are stated exclusive of IVA unless otherwise specified. IVA at the applicable rate (currently 22%) shall be added to all invoices where required by law.

3.2. Invoicing. TMG will issue invoices in accordance with the payment schedule set out in the Proposal (e.g. monthly, quarterly, or upon completion of a one-off engagement). All invoices will be issued as electronic invoices (fattura elettronica) in the FatturaPA XML format and transmitted through the SdI (Sistema di Interscambio) in compliance with Italian electronic invoicing requirements. TMG uses Fatture in Cloud as its invoicing platform. The Client is responsible for providing TMG with a valid Codice Destinatario or PEC address for electronic invoice delivery.

3.3. Payment due date. Invoices are due and payable within the timeframe specified in the Proposal and the Agreement. If no specific period is stated, invoices are due within fifteen (15) calendar days of the invoice date.

3.4. Late payment. If the Client fails to pay any invoice by the due date, TMG reserves the right to:

(a) charge interest on overdue amounts at the rate provided for by Italian Legislative Decree No. 231/2002 (implementing EU Directive 2011/7/EU on combating late payment in commercial transactions), calculated on a daily basis from the due date until the date of actual payment;
(b) suspend the provision of Services (in whole or in part) until all outstanding amounts have been paid in full, upon giving the Client at least seven (7) Business Days' written notice;
(c) recover any reasonable costs incurred in collecting overdue amounts, including legal fees.

3.5. Disputed invoices. If the Client disputes any invoice or part thereof in good faith, the Client must notify TMG in writing within ten (10) Business Days of the invoice date, specifying the nature and amount of the dispute. The undisputed portion remains due on the original due date. The Parties shall use reasonable efforts to resolve any billing dispute promptly.

3.6. Fee adjustments. TMG may adjust its Fees upon at least thirty (30) calendar days' written notice to the Client. Fee adjustments will apply from the start of the next billing cycle following the notice period. If the Client does not accept the adjusted Fees, the Client may terminate the Agreement in accordance with clause 7.3, with no penalty, by giving written notice before the new Fees take effect.

3.7. Expenses. Any out-of-pocket expenses incurred by TMG on behalf of the Client (such as government filing fees, notarial charges, or official document costs) shall be charged to the Client at cost, with supporting documentation, in addition to the Fees.

4. Client obligations

4.1. The Client shall:

(a) provide TMG with all data, documents, information and access reasonably required for the performance of the Services, in a timely and accurate manner;
(b) ensure that all information and documents provided to TMG are complete, accurate and up to date, and promptly notify TMG of any changes;
(c) respond to reasonable requests for information or clarification from TMG within ten (10) Business Days (or such shorter period as may be required by external filing deadlines, of which TMG will give reasonable notice);
(d) comply with all applicable laws and regulations in relation to its own business activities;
(e) designate a primary contact person to liaise with TMG and communicate any changes to that contact;
(f) pay all Fees when due in accordance with clause 3.

4.2. The Client acknowledges that the quality, accuracy and timeliness of the Services depend directly on the quality, accuracy and timeliness of the Client Data. TMG is entitled to rely on the information provided by the Client without independent verification, unless the Proposal expressly provides otherwise.

4.3. Without prejudice to clause 2.3, where the Client's failure to comply with this clause 4 results in additional work for TMG (including, without limitation, rework, late filings, or penalties imposed by tax authorities), TMG may charge additional Fees at its then-current rates for such additional work, and the Client shall be responsible for any penalties, interest or surcharges imposed by tax or regulatory authorities as a result of the Client's delay or default.

5. Confidentiality

5.1. Mutual obligation. Each Party undertakes to keep confidential all Confidential Information received from the other Party and shall not disclose such Confidential Information to any third party without the prior written consent of the disclosing Party, except as permitted by this clause 5.

5.2. Permitted disclosures. A Party may disclose Confidential Information:

(a) to its employees, officers, directors, professional advisers, sub-contractors and agents who need access to it for the purposes of the Agreement, provided that such persons are bound by obligations of confidentiality no less restrictive than those set out in this clause;
(b) to the extent required by applicable law, regulation, court order, or the requirements of any regulatory authority (including but not limited to the Agenzia delle Entrate, INPS, and other Italian authorities), provided that the disclosing Party gives the other Party prompt notice of the disclosure requirement where legally permitted;
(c) to the extent necessary for the performance of the Services (for example, filings with tax authorities on behalf of the Client).

5.3. Exclusions. The obligations in this clause 5 do not apply to information that:

(a) is or becomes publicly available other than through a breach of the Agreement;
(b) was already known to the receiving Party at the time of disclosure, without restriction, as demonstrated by written records;
(c) is independently developed by the receiving Party without use of or reference to the disclosing Party's Confidential Information;
(d) is lawfully received from a third party without restriction on disclosure.

5.4. Duration. The obligations under this clause 5 shall continue for a period of three (3) years after the termination or expiry of the Agreement, except in respect of Personal Data, which shall remain subject to the data protection obligations in clause 6 for as long as required by applicable law.

5.5. Return or destruction. Upon termination of the Agreement and upon written request by the disclosing Party, the receiving Party shall promptly return or destroy all Confidential Information of the disclosing Party (including copies), except to the extent that retention is required by applicable law or professional regulations.

6. Data protection and GDPR

6.1. Roles. For the purposes of the GDPR:

(a) The Client is the data controller in respect of the Personal Data that the Client provides to TMG or instructs TMG to process (including, without limitation, the Client's own personal data if the Client is an individual, and the personal data of the Client's employees, directors, shareholders and other individuals).
(b) TMG acts as a data processor when processing Personal Data on behalf of and under the instructions of the Client for the purposes of providing the Services (for example, preparing payroll, submitting tax returns, maintaining accounting records).
(c) In certain circumstances, TMG may also act as a data controller in its own right -- for example, in relation to data TMG collects for its own business purposes (client relationship management, billing, compliance with TMG's own legal obligations).

6.2. Lawful basis for processing. TMG processes Client Data, including Personal Data, on the following lawful bases:

(a) Performance of a contract (Article 6(1)(b) GDPR) -- processing necessary for the performance of the Agreement;
(b) Compliance with a legal obligation (Article 6(1)(c) GDPR) -- processing necessary for compliance with Italian tax, accounting and regulatory obligations (including obligations under the Codice Civile, Testo Unico delle Imposte sui Redditi, and other fiscal legislation);
(c) Legitimate interests (Article 6(1)(f) GDPR) -- where processing is necessary for TMG's legitimate interests (such as fraud prevention, service improvement and business administration), provided those interests are not overridden by the data subject's rights.

6.3. Data processing obligations. When acting as a data processor, TMG shall:

(a) process Personal Data only on documented instructions from the Client, unless required to do so by Italian or EU law;
(b) ensure that persons authorised to process the Personal Data are bound by appropriate confidentiality obligations;
(c) implement appropriate technical and organisational security measures to protect Personal Data against unauthorised access, loss, destruction or alteration, in accordance with Article 32 of the GDPR;
(d) assist the Client in responding to data subject access requests and other data subject rights under Articles 15 to 22 of the GDPR, to the extent reasonably practicable;
(e) assist the Client in ensuring compliance with obligations relating to data breach notification (Articles 33 and 34 GDPR), data protection impact assessments (Article 35 GDPR), and prior consultation with the Garante per la Protezione dei Dati Personali (Article 36 GDPR), taking into account the nature of processing and the information available to TMG;
(f) notify the Client without undue delay (and in any event within 48 hours) after becoming aware of a Personal Data breach affecting Client Data;
(g) upon termination of the Agreement, return or delete all Personal Data processed on behalf of the Client, at the Client's choice, except to the extent retention is required by applicable law (see clause 6.4).

6.4. Data retention. TMG shall retain Client Data (including documents containing Personal Data) as follows:

(a) Accounting records and supporting documents: for a minimum of ten (10) years from the date of the last entry, as required by Article 2220 of the Italian Codice Civile;
(b) Tax-related documents: for the period required by applicable Italian tax legislation (currently a minimum of five (5) years following the year of filing, or seven (7) years if the relevant tax return was not filed);
(c) Other Client Data: for the duration of the Agreement and for a reasonable period thereafter (not exceeding 24 months after termination), unless a longer retention period is required by law or agreed in writing.
(d) After the applicable retention period, TMG shall securely delete or anonymise the data, unless the Client requests earlier return or deletion (subject to TMG's legal retention obligations).

6.5. Sub-processors. The Client provides general authorisation for TMG to engage sub-processors for the processing of Personal Data, subject to the following conditions:

(a) TMG shall inform the Client of any intended addition or replacement of a sub-processor, giving the Client an opportunity to object on reasonable grounds within fifteen (15) calendar days;
(b) TMG shall ensure that each sub-processor is bound by data protection obligations no less protective than those set out in this clause 6;
(c) TMG remains liable for the acts and omissions of its sub-processors.
(d) Current sub-processors include, but are not limited to: cloud hosting providers, electronic invoicing platforms (e.g. Fatture in Cloud), payroll software providers, and email communication services. An up-to-date list is available on request.

6.6. International transfers. TMG shall not transfer Personal Data outside the European Economic Area without the Client's prior written consent, unless adequate safeguards are in place in accordance with Chapter V of the GDPR (e.g. European Commission adequacy decisions, Standard Contractual Clauses).

6.7. Data subject rights. Data subjects may exercise their rights under Articles 15 to 22 of the GDPR (including the rights of access, rectification, erasure, restriction, portability and objection) by contacting TMG at [email protected]. TMG shall respond to valid requests within thirty (30) calendar days, as required by the GDPR.

6.8. Garante per la Protezione dei Dati Personali. Data subjects have the right to lodge a complaint with the Italian supervisory authority: Garante per la Protezione dei Dati Personali, Piazza Venezia 11, 00187 Roma, Italy (www.garanteprivacy.it).

6.9. Privacy policy. Further details on how TMG processes Personal Data are set out in TMG's Privacy Policy.

7. Term, renewal and termination

7.1. Minimum term.

(a) Recurring engagements (e.g. monthly accounting, payroll, bookkeeping): The Agreement has a minimum term as specified in the Agreement (the "Minimum Term"). During the Minimum Term, neither Party may terminate the Agreement for convenience except as set out in clause 7.3(c).
(b) One-off services (e.g. a single tax return, a specific advisory project): There is no minimum term. The Agreement remains in force until the Services described in the Proposal have been completed and all Fees have been paid.

7.2. Renewal. At the end of the Minimum Term, the Agreement shall automatically continue on a rolling month-to-month basis on the same terms, unless either Party gives the other written notice of termination in accordance with clause 7.3.

7.3. Termination.

(a) By either Party after the Minimum Term: Either Party may terminate the Agreement at any time after the expiry of the Minimum Term by giving at least thirty (30) calendar days' written notice to the other Party.
(b) By either Party for cause: Either Party may terminate the Agreement immediately (or on shorter notice) by written notice if:
- (i) the other Party commits a material breach of the Agreement and fails to remedy such breach within fifteen (15) calendar days of receiving written notice requiring it to do so;
- (ii) the other Party becomes insolvent, enters into administration, liquidation, or any analogous procedure under Italian or other applicable law;
- (iii) the other Party ceases or threatens to cease carrying on its business.
(c) By TMG for non-payment: If the Client fails to pay any undisputed invoice within thirty (30) calendar days of its due date, TMG may terminate the Agreement by giving the Client seven (7) Business Days' written notice, without prejudice to TMG's right to recover all outstanding Fees and interest.
(d) By the Client for fee adjustments: The Client may terminate the Agreement without penalty in accordance with clause 3.6.

7.4. Consequences of termination.

(a) Termination does not affect any rights or obligations that have accrued before the date of termination.
(b) Upon termination, the Client shall pay TMG for all Services rendered and Deliverables produced up to the date of termination, including any work in progress.
(c) TMG shall cooperate reasonably with the Client (or the Client's successor accountant or adviser) to facilitate an orderly transition, including providing reasonable access to Client Data and records, subject to payment of any outstanding Fees.
(d) Clauses 5 (Confidentiality), 6 (Data Protection), 8 (Intellectual Property), 9 (Limitation of Liability), 10 (Professional Scope) and 12 (Dispute Resolution) shall survive termination.

8. Intellectual property

8.1. TMG's IP. All IP Rights in TMG's pre-existing materials, methodologies, tools, templates, software and know-how used in the provision of the Services remain the property of TMG. Nothing in the Agreement transfers any IP Rights in such materials to the Client.

8.2. Client's IP. All IP Rights in the Client Data and the Client's pre-existing materials remain the property of the Client.

8.3. Deliverables. Upon payment in full of the applicable Fees:

(a) The Client shall own the IP Rights in Deliverables that are specific to the Client's business (e.g. the Client's completed tax returns, financial statements, payroll reports).
(b) TMG retains the IP Rights in any generic methodologies, templates, processes or tools used or developed in creating the Deliverables, and may use such generic elements in its work for other clients.

8.4. Licence. TMG grants the Client a non-exclusive, non-transferable licence to use any TMG-owned templates, reports or tools provided as part of the Deliverables, solely for the Client's own internal business purposes, for the duration of the Agreement.

9. Limitation of liability

9.1. Liability cap. Subject to clauses 9.3 and 9.4 below, the total aggregate liability of TMG arising out of or in connection with the Agreement (whether in contract, tort including negligence, or otherwise) shall not exceed an amount equal to the total Fees paid by the Client to TMG under the Agreement in the twelve (12) months immediately preceding the event giving rise to the claim.

9.2. Exclusion of indirect loss. Subject to clauses 9.3 and 9.4 below, TMG shall not be liable for any indirect, incidental, special or consequential loss or damage, including but not limited to loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or loss of data, whether or not foreseeable or advised of the possibility of such loss, arising out of or in connection with the Agreement.

9.3. Mandatory Italian law carve-outs. Nothing in the Agreement shall exclude or limit TMG's liability:

(a) for death or personal injury caused by TMG's negligence;
(b) for fraud (dolo) or wilful misconduct (dolo);
(c) for gross negligence (colpa grave), to the extent that such limitation would be void under Article 1229 of the Italian Codice Civile;
(d) for any other liability that cannot be excluded or limited under Italian mandatory law.

9.4. Client's responsibility. TMG shall not be liable for any loss, penalty, interest, surcharge or damage arising from:

(a) the Client's failure to provide accurate, complete and timely information or documents;
(b) the Client's failure to comply with its obligations under the Agreement or applicable law;
(c) decisions made by the Client based on the Deliverables, where such decisions involve matters outside the scope of the Services.

9.5. Specific approval. The Client specifically approves the limitation and exclusion of liability clauses set out in this clause 9, in accordance with Articles 1341 and 1342 of the Italian Codice Civile. (See the specific approval section in the Service Agreement.)

10. Professional scope and no-advice disclaimer

10.1. The Services provided by TMG are limited to accounting, tax compliance, payroll, bookkeeping, financial-control and related advisory services as described in the Proposal. TMG is not a law firm, investment adviser, insurance broker or financial planner.

10.2. The Services do not constitute:

(a) legal advice or legal representation;
(b) investment advice, financial planning or asset management advice;
(c) audit services (unless expressly included in the Proposal);
(d) insurance advice or brokerage.

10.3. TMG's Services and Deliverables are prepared on the basis of the information provided by the Client and the applicable laws and regulations in effect at the time of delivery. TMG does not guarantee any particular tax outcome, regulatory result or financial benefit.

10.4. The Client should seek independent legal, investment or other specialist advice where matters fall outside the scope of the Services described in the Proposal.

10.5. TMG may, in the course of providing the Services, draw the Client's attention to legal, regulatory or financial matters that may be relevant to the Client's situation. Any such observations are provided as general information only, not as specialist advice, and the Client should verify them with an appropriately qualified professional.

11. Force majeure

11.1. Neither Party shall be liable for any failure or delay in performing its obligations under the Agreement to the extent that such failure or delay results from circumstances beyond that Party's reasonable control ("Force Majeure Event"), including but not limited to: natural disasters, epidemics or pandemics, acts of government or regulatory authority, war, terrorism, civil unrest, strikes or industrial action (other than by that Party's own employees), failure of utilities or telecommunications, cyber-attacks, or the unavailability of government systems (including the SdI or Agenzia delle Entrate portals).

11.2. The affected Party shall notify the other Party promptly of the Force Majeure Event and its expected duration, and shall use reasonable efforts to mitigate its effects and resume performance as soon as practicable.

11.3. If a Force Majeure Event continues for more than sixty (60) consecutive calendar days, either Party may terminate the Agreement by giving thirty (30) calendar days' written notice, without liability (other than for Fees accrued before the Force Majeure Event).

12. Dispute resolution and governing law

12.1. Governing law. The Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Italian Republic.

12.2. Amicable resolution. The Parties shall first attempt to resolve any dispute arising out of or in connection with the Agreement through good-faith negotiation between their respective representatives. Either Party may initiate this process by written notice to the other Party. The Parties shall endeavour to resolve the dispute within thirty (30) calendar days of such notice.

12.3. Mediation. If the dispute is not resolved through negotiation within the period referred to in clause 12.2, either Party may refer the dispute to mediation administered by an accredited mediation body registered with the Italian Ministry of Justice, in accordance with Legislative Decree No. 28/2010 (as amended). The mediation shall take place in Florence, Italy, and shall be conducted in Italian (unless the Parties agree otherwise). Each Party shall bear its own costs of the mediation, and the mediator's fees shall be shared equally.

12.4. Jurisdiction. If mediation is not commenced within sixty (60) calendar days of the written notice referred to in clause 12.2, or if mediation does not result in a settlement, the dispute shall be submitted to the exclusive jurisdiction of the courts of Florence (Tribunale di Firenze), Italy.

13. Assignment

13.1. The Client may not assign, transfer or sub-contract any of its rights or obligations under the Agreement without the prior written consent of TMG.

13.2. TMG may assign or transfer the Agreement (in whole or in part) to an affiliate, successor entity or purchaser of all or substantially all of its business or assets, provided that the assignee assumes all of TMG's obligations under the Agreement. TMG will notify the Client of any such assignment.

14. Amendments

14.1. No amendment or variation to the Agreement shall be effective unless it is made in writing and signed (including by electronic signature) by both Parties.

14.2. TMG may update these T&Cs from time to time to reflect changes in law, regulation or best practice. TMG will provide the Client with at least thirty (30) calendar days' written notice of any material changes. If the Client does not accept the updated T&Cs, the Client may terminate the Agreement in accordance with clause 7.3.

15. Entire agreement

15.1. The Agreement (including the Proposal, these T&Cs, and any schedules or annexes) constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions, whether oral or written.

15.2. Each Party acknowledges that it has not relied on any statement, representation, assurance or warranty not set out in the Agreement.

15.3. Nothing in this clause limits or excludes liability for fraud.

16. Notices

16.1. Any notice under the Agreement must be in writing and may be delivered by:

(a) email to the addresses set out in the Agreement (or as subsequently notified in writing);
(b) certified email (PEC), if available;
(c) registered post (raccomandata con ricevuta di ritorno) to the addresses set out in the Agreement.

16.2. Notices sent by email are deemed received on the next Business Day after sending. Notices sent by PEC are deemed received on the date shown in the delivery receipt. Notices sent by registered post are deemed received on the date of delivery shown on the return receipt.

17. General provisions

17.1. Severability. If any provision of the Agreement is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal and enforceable, or (if it cannot be so modified) shall be severed from the Agreement. The remaining provisions shall continue in full force and effect.

17.2. Waiver. No failure or delay by a Party in exercising any right or remedy under the Agreement shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of that right or remedy, or the exercise of any other right or remedy.

17.3. Third-party rights. The Agreement does not confer any rights on any person other than the Parties (and their permitted successors and assigns).

17.4. Language. The Agreement is drawn up in English. In the event of any inconsistency between an English version and any Italian translation, the English version shall prevail, unless otherwise required by Italian mandatory law.

18. Electronic signature and acceptance

18.1. The Parties agree that the Agreement may be signed and accepted by electronic means, including but not limited to: typed name, drawn signature, or click-to-accept on TMG's online signing page, with timestamp and audit trail.

18.2. The Parties acknowledge and agree that electronic signatures used to execute the Agreement are valid, legally binding and admissible as evidence under:

(a) Regulation (EU) No. 910/2014 (eIDAS Regulation), which provides that an electronic signature shall not be denied legal effect and admissibility as evidence in legal proceedings solely on the grounds that it is in electronic form;
(b) the Italian Codice dell'Amministrazione Digitale (Legislative Decree No. 82/2005, as amended), which recognises electronic documents and signatures.

18.3. Each Party consents to conducting transactions electronically in connection with the Agreement, including the exchange of notices, invoices and other documents.

18.4. TMG maintains an audit trail for each electronically signed Agreement, recording the signatory's name, the date and time of acceptance, the IP address (where available) and the method of signature. This audit trail is retained for the duration of the Agreement and for a period of ten (10) years thereafter.

The Makeover Group (trading as TMG Books)
P.IVA 07406690482
Via di Belvedere 17, 50125 Firenze, Italy
[email protected]